E-BikeKit Product Warranty Information
Online Product Registration
All owner's of E-BikeKit products are encouraged to officially register their products via our convenient online Product Registration Form. There is a unique serial number on the hub motor plate of every E-BikeKit hub motor.
E-BikeKit products are warranted to the original retail purchaser when purchased directly from an authorized E-BikeKit dealer or from the E-BikeKit online store (http://www.e-bikekit.com/shop/), to be complete and free from defects in materials and workmanship. All E-BikeKit product warranties are effective from the date of purchase by the end user provided the product is purchased in NEW condition.
Hub Motors and Parts Warranty
Direct-Drive Hub Motors - 2 Years (up to 48 volts)
Geared Hub Motors - 1 Year (up to 48 volts)
SLA (Sealed Lead Acid) Battery Packs - 6 Months
Kit, Parts & Battery Chargers - 6 Months
SLA (Sealed Lead Acid) Battery Pack Warranty
NOTE: Damaged caused by water, dropping or any collision is NOT covered
E-BikeKit SLA Battery Packs - 6 Months
Sealed Lead Acid Battery Packs are warranted for a period of 6 Months from the date of purchase depending on the battery purchased. A pack will be deemed defective if it fails to deliver 80% of nominal capacity within 6 Months of purchase when discharged at 1.5C with a static resistive load following full charge with an approved charger.
What is Not Covered by the E-BikeKit Warranty
"Spin Out" - Spinning out the axles inside of your dropouts - We are unable to be there when the kit is installed so it is up to you to understand the high torque involved at the dropouts and install them correctly. If your dropouts are not correctly suited to fit the axle then you should not install the kit on those forks. Get new forks, file the forks to the axle fit "flush" or contact us to return the kit. We will not refund or replace a motor that has been "spun out".
"Over Voltage" - Connecting a larger battery larger than 60 nominal volts can damage the controller, wires and/or connectors. Damaging any kit component or motor by connecting the wrong battery type is not covered under our warranty. The E-BikeKit controller will work with any 36 volt or 48 volt(60v nominal) battery pack. Using the controller with any battery larger than 60 nominal volts will void the warranty for your controller.
Water Damage to the Battery/Improperly Caring for the Battery - The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. E-BikeKit Lithium Iron Phosphate battery packs are water resistant and fine in the rain but should NEVER be submerged in liquid.
* Batteries need to be stored fully charged and kept in a dry environment. They should be charged after use and never stored for long periods
of time empty or without maintenance charging. LiFePO4 batteries need to be stored fully charged and charged to full at least once every 45 days when storing for long periods of time.
* Batteries should not be submerged in liquid for any reason.
Warranties are limited to replacement of parts and/or products determined by E-BikeKit, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.
E-BikeKit Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. E-BikeKit will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
Rentals, Commercial Use & Non- Authorized or 3rd Party Sellers:
The E-BikeKit Limited Warranty does not cover or apply to any E-BikeKit product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by E-BikeKit as acceptable for rental or commercial use. All products used for rentals are warranted across the board for a period of 90 days.
The E-BikeKit Limited Warranty does not cover or apply to any E-BikeKit product sold by a non-authorized reseller or retailer.
The E-BikeKit Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by E-BikeKit to the original retail purchaser.
Those parts and/or products which are determined by E-BikeKit to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by E-BikeKit Customer Service Department. Warranty claims must be made by the original purchaser by contacting the E-BikeKit Customer Service Call Center (1.866.882.3245) within the warranty period (stated above). Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be invoiced to the customer/warranty claimant at the time said parts and/or products are shipped from E-BikeKit.
E-BikeKit, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. E-BikeKit shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of E-BikeKit hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of E-BikeKit to the repayment of an amount equivalent to the purchase price of the product in question.