Troubleshooting

Welcome to the E-BikeKit™ troubleshooting page!

The videos below will help you to get your E-BikeKit back on the road. Watching the first two videos will have your kit working in minutes for most people. If the videos below don't solve your problem please email support@e-bikekit.com or call us toll free at 866.882.3245 and an E-BikeKit tech specialist will be glad to assist.

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Watch this video first...

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If you still have no response, watch this one...

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If you've watched both videos and followed the steps and still have no response from your system... Don't panic, you're in good hands.

Please email support@e-bikekit.com or call us toll free at 866.882.3245 and an E-BikeKit specialist will be glad to assist. If you're attempting to contact us outside of our normal business hours (9-5 EST) then your best bet is to email or call us and be sure to leave a detailed message with your immediate contact information. We receive your emails and voicemail on smart phones and if any staff are available to help, they will contact you, even outside normal business hours.

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Please note: To properly diagnose an electric bike system you will want to have a digital multimeter. A suitable digital multimeter can be purchased for less than $20usd online or any local hardware store, Walmart or Radio Shack. A quick Google search for “multimeter” will yield plenty of results in your local market.

As demonstrated in video 2 above, with a multimeter you will be able to easily test the voltage and continuity of your battery. Using the multimeter is simple and straightforward. If you are a person that considers yourself non-technical just try to remember that this is not rocket science; it’s an electric bike, not a spaceship.
You can do it!