Return Policy

30 Day Money Back Guarantee
Buyers may return any undamaged and unused kit and/or batteries plus all contents of the kit and/or batteries within 30 days of delivery for a full refund minus a $50 restocking fee per kit and/or battery. Return shipping and insurance is the responsibility of the buyer.

All returns for repair or replacement should be preceded by calling 1.866.882.EBIK (3245) to obtain a RMA (return merchandise agreement) number. Return shipping to E-BikeKit™ is the responsibility of the dealer or buyer.  Shipping of the repaired or replacement product back to the dealer or buyer is the responsibility of E-BikeKit™.

All returns for refunds and returns of warranted products for repair or replacement should be shipped to:

E-BikeKit™
130 N Franklin Street
Lambertville, NJ  08530 USA
1.866.882.EBIK (3245)

90 Day Limited Warranty

E-BikeKit™ 90 Day Limited Warranty

Every E-BikeKit™ comes with a 90 Day Warranty. The E-BikeKit is warranted to be free from defects in workmanship and materials for a period of 90 days from the purchase date. The E-BikeKit™ kits are well built and will last for years if installed properly and maintained.

All warranty claims must be made in writing and defective parts must be returned to E-BikeKit at the purchaser's expense after obtaining a return authorization number. Defective parts will be repaired or replaced at the sole option of E-BikeKit. Return shipping to the customer will be paid by E-BikeKit within the continental United States.

What is NOT covered by the Warranty:

Spinning out the axles inside of your dropouts - We are unable to be there when the kit is installed so it is up to you to understand the high torque involved at the dropouts and install them correctly. If your dropouts are not correctly suited to fit the axle then you should not install the kit on those forks. get new forks, file the forks to the axle fit "flush" or contact us to return the kit. We will not refund a kit that has been "spun out".

Over heating due to heavy resistance - If you are very heavy and you go up a very steep hill and you refuse to assist the motor by pedaling you will overheat and burn out the controller. They are well built but they are not miracle machines. If you overextend any electric motor you will damage the controller, the motor or both.

"Over Voltage" - Connecting a larger battery like a 72V to a 48v or 36v controller will fry the controller. Controllers are meant for the kits they come with. Burning a controller by connecting the wrong battery type is not covered under our warranty.

If for any reason you do not feel confident about installing our kit then you should have it installed by a professional as you may damage your kit and could potentially harm yourself.

This warranty does not cover abuse, normal wear and tear, and operation in wet or dusty conditions or physical damage. Modified parts of portions of the kit which have been used other than directed are not covered. Motors and controllers that fail because they have not been properly fused are not covered. There is no other warranty either express or implied. E-BikeKit's total liability shall not exceed the actual purchase price of the motor kit or components purchased from us.  Damage to any part of the E-BikeKit™ occurring from abuse or accident is not covered under this warranty.

E-BikeKit™ will repair or replace, at our discretion, any product or part that is defective in material or workmanship without charge, if the product is presented to us or at our authorized E-BikeKit™ service center at 1.866.882.EBIK (3245), or from the dealer that you purchased the E-BikeKit™ from, with dated proof of purchase inside of the warranty period.

Kraft Global, E-BikeKit™ and any of its subsidiaries will not be liable for any incidental or consequential damages.

This limited warranty gives you legal rights, and you may have other rights from state to state. This warranty applies to normal consumer use of the product.  Use in rental fleet, commercial setting or government fleet will void this warranty.  Inappropriate use such as trick riding, abusive riding or off-trail riding, will void this warranty.

By clicking the Add to cart button you are agreeing that you have read,
understand and our in full agreement with our
Liability Agreement, Disclaimer, Warranty & Return Policy!